Returns & Exchanges
At Buff City Soap, we want you to love your handmade plant-based products, which is why we offer a 30-day satisfaction guarantee on all our fresh creations. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange to ensure your skin stays happy.
Verify Eligibility
Ensure your items are in their original packaging and were purchased within the last 30 days from our online store or a local Soapery.
Contact Support
Email our customer care team with your order number and the reason for your return to receive a Return Authorization and prepaid shipping label.
Pack Your Items
Securely package the products to prevent damage during transit and include a copy of your original packing slip or order confirmation.
Receive Your Refund
Once we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing